Frequently Asked Questions

Find answers to common questions about our organix dog food and custom meal plans

What makes your dog food different from other brands?

Our dog food is 100% organix with no artificial preservatives, fillers, or harmful additives. We source only premium ingredients and offer custom meal plans tailored to your dog's specific health needs and allergies. We work directly with veterinarians to ensure our products meet the highest nutritional standards for your beloved companion.
How do custom meal plans work?

Our custom meal plans are designed around your veterinarian's prescriptions and your dog's allergy test results. We create personalized nutrition blends that address your dog's specific dietary requirements. Simply contact us with your vet's recommendations and we'll work with you to create the perfect meal plan for your dog's unique needs.
Is raw meat safe for my dog?

Yes, when properly handled and sourced. Our organix raw meat is carefully processed and tested to ensure safety and quality. Raw diets can provide excellent nutrition for dogs when done correctly. We recommend consulting with your veterinarian before switching to a raw diet, especially if your dog has specific health conditions.
How do I place an order?

You can place an order by calling us at (832) 850 - 7102 or by using the "Add to Cart" buttons on our shop page for online ordering. For custom meal plans, we recommend calling to discuss your dog's specific needs with our nutrition experts.
Do you offer delivery?

Yes, we offer delivery for all our products. Raw meat products are shipped frozen to maintain freshness and quality. Contact us for delivery options and schedules in your area.
What if my dog has food allergies?

We specialize in creating meal plans for dogs with food allergies and sensitivities. Our grain-free options and single-protein diets are perfect for dogs with specific dietary restrictions. Share your dog's allergy test results with us, and we'll recommend the best products or create a custom meal plan that avoids their allergens.
Are your products veterinarian approved?

Yes, our products are developed with input from veterinary nutritionists and are regularly recommended by veterinarians for dogs with special dietary needs. We encourage working with your vet to ensure our products are right for your dog's specific health requirements.
How should I store the raw meat products?

Raw meat products should be kept frozen until ready to use. Thaw only the amount you need for 1-2 days and keep it refrigerated. Always follow safe food handling practices and wash hands thoroughly after handling raw meat.
Can I switch my dog's food gradually?

Yes, we recommend transitioning gradually over 7-10 days by mixing increasing amounts of our food with decreasing amounts of your dog's current food. This helps prevent digestive upset and allows your dog to adjust to their new, healthier diet.
Do you have a return policy?

We stand behind the quality of our products. If you're not satisfied with your purchase, please contact us within 30 days to discuss your concerns. Your dog's health and your satisfaction are our top priorities.